Schedule and Booking
"I can only select two/four people when I want to schedule for six/eight?"
If you are running into this problem, it is because there are others in that group! If you're a full group of 6 or 8 and it's not letting you book the appropriate amount of people, it's because there are already some slots in that session booked up. If you're running into this problem, you will have to chose a different time/date!
"I bought a Groupon/Living Social and I don't know where to put the code?"
If you're having trouble finding a place to put your code (the 7-8 letter code), retrace your steps! It should be at the very beginning stages of the booking process! Is the room your booking the correct room? Did you read the fine print? You got this! I believe in you! if you're having trouble finding it, you might have some trouble in the actual escape room.
"I've been calling since Monday and have not heard back! I even left messages! What's going on?!"
Sorry! We'll get back to you soon! I promise! if you tried calling us on a Monday or Tuesday and we haven't answered, it's because of one very simple reason! We're closed! Call us at 8am and didn't get anyone answering? another simple reason! we're closed!
We usually arrive at the office within an hour of our first appointment that day. We do try to make sure that if you're our first appointment and you call us, we will try to answer (in case you hit traffic - or caused it). The best thing to do is leave a message and we'll get back to you as soon as we can!
We realize that it's unorthodox to not answer all our calls immediately throughout the day every day, but it's a matter of being able to separate our lives from work for at least a short while through the day! We hope you understand!
"There doesn't seem to be any availability on a day that you're normally open. That's weird."
Combo & Key is privately owned by James and Roxanne, a married couple with lives and a brand new baby. There are some days that we might be closed in order to run errands. We apologize for any inconveniences this may cause but we do try our best to stay open as much as we can!
Age restrictions and our rooms
"What are the age requirements?"
We have a strict requirement that no one under the age of 10 will be allowed in. Children under a certain age are typically first to feel "out of their element" and therefore turn to idling in a corner while their older companions solve all the puzzles. At Combo & Key, our puzzles - as well as our story elements - are designed Specifically for anyone over the age of 10.
"But our child is really smart and is younger than 10. Can you make an exception?"
We will love to. We only ask that if you're planning on bringing anyone in that's under the age limit, that you book for a private room. We ask this for a few very specific reasons. While the above statement in the FAQs is still correct, you would have to think of others that may potentially join you. While you'd be okay with being paired with a 7 year old and are okay with them not helping with the more challenging aspects of the room, that's completely your choice. But people that purchased their tickets separately, may want everyone to be a vital part of the team. If we see any reservations with children under 10 that don't have the room fully booked (whether it be private or separate bookings) then we may call and ask for a rescheduling and/or the option to book as a full private room.
Please be considerate to others.
"Are you Wheelchair Accessible?"
While each room is easy to maneuver and has the ability to be wheelchair accessible, there are 6 stairs leading into the building. We are currently working on alleviating this problem and will update you as soon as we do. We are sorry for any inconvenience this may cause.
"I have claustrophobia. Will I be okay?
Absolutely. If you're okay inside a normal office space, you'll be just fine. There's never an instance where you need to crawl or be in tight corridors. So please don't worry about it! If you need to 'step out' during the event at all we totally understand if it makes you feel more comfortable!
"Is there anything scary? I don't wanna be scared! :( "
Our rooms will always have some 'imminent threat' in play. Whether it be "death", "blowing up", "flammable gas" etc, there's always a good chance that something bad will happen to you in the hour if you don't finish. While a general panic to finish is always present, there will be nothing extremely scary present in the rooms aside from some things that may occur during the experience along with some props that are designed to make the threat feel more realistic. Nothing will pop out, there will be no hidden actors behind any locked cabinets unless we explicitly state so on the event page.
"Yea but seriously it looks a little creepy. I don't wanna be scared."
Trust us. It will be okay.
"We want to book for our company! How do we go about doing that?"
We here at Combo & Key know for a fact that by the end of your event you will know each other better then you ever have before.
Being forced to work together brings out a survival instinct that most people have never experienced. While our rooms aren't intended to be scary, the excitement as the clock counts counts down pressures you to think in ways and work together in a more intense environment. That is why Combo & Key would be the perfect place for your team building event or holiday party.
We have special pricing for our rooms depending on group size. While our rooms can only fit 6/8 people at once, we are able to figure out what works for you and your company regardless of size.
If you are interested please feel free to contact us below for pricing and special deals!